LEGAL REFERENCE

Privacy Policy – Aapka Aitbaar Hamara Zimmedari

p0171 par jab aap account kholte ho aur khelte ho, to hum aap ki personal information ko respect ke sath handle karte hain. Ye page samjhata hai ke...

Data EncryptionLocal Payment PrivacyAccount SecurityWithdrawal ProtectionSupport Transparency

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Hamara Privacy Approach aur Local Law

Jab aap p0171 par JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho, tab aap ka transaction data encrypted rehta hai. Hum aap ka naam, mobile number, aur account history sirf tab tak store karte hain jab tak aap ka account active hai. Withdrawals verify karne ke liye hum aap se ID aur address proof maang sakte hain. Jahan local qanoon ijazat

deta hai, hum aap ke personal information ko share nahi karte kisi third party ke sath. Agar aap Pakistan mein hain aur aap ka account suspend ho, to hum aap ke funds ko secure rakhte hain aur aap unhe recover kar sakte ho.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

MADAD KA RASTA

Privacy Questions ka Jawab kaun Dega

Agar aap ko aap ke data ke baare mein kuch puchna ho ya aap apni personal information change karna chahte ho, to...

SECURITY KA FOUNDATION

Hamara Data Protection Standards

p0171 par aap ka security hamara priority hai. Hum modern encryption use karte hain, regular security audits karte hain, aur aap ke account ko unauthorized access se bachate hain. Aap ka password...

HTTPS Encryption

Aapka browser aur hamara server ke beech sara data encrypted rehta hai. JazzCash, Easypaisa, SadaPay ya Raast se jab aap paise transfer karte ho, tab transmission secure hota hai.

Password Protection

Aap ka password hashed aur salted format mein store hota hai. Hum aap ka password kabhi read nahi kar sakte, sirf verify kar sakte hain jab aap login karte ho.

Two-Factor Authentication

Aap apne account par two-factor verification enable kar sakte ho. Login hone se pehle aap ka mobile number par OTP aayega.

Session Timeout

Agar aap long time ke liye inactive rahe to aapka session logout ho jayega. Isse aap ka account public computer par secure rehta hai.

Data Deletion

Agar aap apna account delete karna chahte ho to hum aap ka personal data properly erase kar denge, sirf legal records ke liye zaruri data rakhenge.

Privacy Audit Trail

Aap apne account mein login history dekh sakte ho. Agar koi suspicious activity dike to turant us device se logout kar sakte ho.

Hamara Privacy Policy ke Key Points

Aapko yeh samjhna zaroori hai ke hamara privacy policy kaun kaun se baatein cover karta hai aur aap ke liye kya matlab rakhta hai.

Data Collection Scope

Hum sirf wahi data collect karte hain jo account creation, identity verification, aur payments ke liye zaroori ho. Aap ke gameplay data, aap ke preference, aur aap ke location ka data separate rehta hai.

Third-Party Sharing Rules

Hamara payment processor JazzCash, Easypaisa, SadaPay aur Raast ke saath minimal data share hote hain – sirf transaction ke liye. Kisi advertising company ya analytics firm ko aap ka pura profile nahi dete.

Retention Timeline

Account active rahne tak hum aap ki profile info store karte hain. Close karne ke baad, hum tax aur compliance records ke liye kuch data 5-7 saal rakhte hain, phir delete kar dete hain.

Rights aur Requests

Aap apna data dekh sakte ho, copy le sakte ho, ya delete karne ka request kar sakte ho. Local law ke under aap ke rights fully honored hote hain.

Withdrawal Verification

Paise nikaalne se pehle hum aap ko verify karte hain. ID, address proof, aur banking details se hum fraudulent withdrawals block karte hain.

Policy Updates

Agar hamara privacy policy badal gaye, to hum aap ko email se pehle batayenge aur new terms applicable hone se pehle aap ko accept karne ka chance denge.

Dispute Resolution

Agar aap ko lagta hai hamne aap ke data ka galat use kiya, to aap support se complaint kar sakte ho. Hum issue investigate karenge aur 30 din mein reply denge.

Aapka Profile Control aur Data Rights

p0171 par aap ke paas apne account aur personal information par mala control hai. Settings mein aap apna profile edit kar sakte ho, communication preferences badal...

Profile Editing

Aapne account settings mein jakar aap apna phone number, email, date of birth aur address update kar sakte ho. Ye changes turant effective hote hain.

Activity Log Access

Aap apne sare deposits, withdrawals, aur login attempts dekh sakte ho. Har transaction timestamp, amount aur payment method ke sath listed rehta hai.

Communication Preferences

Aap decide kar sakte ho ke aap ko email, SMS, ya push notification se kya kya updates chahiye. Promotional messages ko bhi opt-out kar sakte ho.

Data Export Request

Aap apne sare personal data aur account history ko download kar sakte ho CSV ya JSON format mein. Request karne par hum 7 din mein file bhej dete hain.

Account Closure Option

Agar aap apna account band karna chahte ho, to hum outstanding balance nikal denge, pending transactions clear karenge, phir account deactivate kar denge.

Device Management

Aap apne sare logged-in devices dekh sakte ho aur remotely logout kar sakte ho. Isse aap suspicious login activity turant block kar sakte ho.

Privacy ke Baare mein Poocha Jane Wale Sawaal

Sirf aap, aapka payment processor, aur hamara compliance team ko aap ke payment information access hai. Hum aap ka full card number ya full bank account number store nahi karte. Tokens aur encrypted references use karte hain.

Account close hone ke baad, hum aap ki personal profile delete kar dete hain lekin compliance records aur tax purposes ke liye withdrawal history 5-7 saal rakhte hain. Phir completely erase kar dete hain.

Hum aap ka general location (country/region level) jaante hain compliance aur fraud prevention ke liye. Device ID store karte hain security ke liye. Exact GPS tracking nahi karte aur location data advertisement ke liye sell nahi karte.

Pehli withdrawal ke liye hum government-issued ID (passport, CNIC) aur proof of address maangte hain. Ye khud aap ke paise back karne aur fraud rokne ke liye zaroori hai.

Agar hum suspicious login ya unauthorized transaction detect Karen to turant aapko email aur SMS milega. Aap apna password change kar sakte ho, two-factor verification enable kar sakte ho, ya support se contact kar sakte ho.

Important changes mein hum pehle aapko email se notify karte hain aur new policy effective hone se pehle aapko accept karna hota hai. Agar aap accept nahi karte to aap apna account use karna band kar sakte ho.

Delays mostly verification mein ho sakte hain. Agar hum extra checks chahiye to aapko documents maang sakte hain. Agar ye identity theft se related ho to hum extra precautions lengatak aapka account secure hoga.